Arkansas Surgical Hospital (ASH) announced today that it has been named a 2025 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.

As a winner of the Press Ganey HX Guardian of Excellence Award®, Arkansas Surgical Hospital is in the top 5% of healthcare providers in delivering on the overall patient experience in the last year.

The award metrics are based on patient survey data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). The HCAHPS survey asks patients questions about critical aspects of patients' hospital experiences (communication with nurses and doctors, the responsiveness of hospital staff, the cleanliness and quietness of the hospital environment, communication about medicines, discharge information, overall rating of hospital, and whether they would recommend the hospital).

Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

“This recognition belongs to our surgeons and the entire staff at ASH for consistently delivering high-quality care with a patient-first mindset,” said Brian Fowler, CEO of Arkansas Surgical Hospital. “Their commitment ensures that every patient receives not only excellent clinical outcomes, but also a positive and respectful experience.”

“Most patients remember how they were treated just as much as the outcome of their surgery,” said Dr. Scott Bowen, Orthopedic Surgeon and ASH Board Chair. “Our staff works hard to create an environment of trust, comfort, and excellence. This recognition honors the compassion and quality they bring to every interaction.”

To learn more about Arkansas Surgical Hospital, visit arksurgicalhospital.com.

About Arkansas Surgical Hospital
Arkansas Surgical Hospital was founded by orthopedic and spine surgeons who were searching for a way to provide a better overall experience for their patients. As a physician-owned hospital, the surgeons are able to direct their patients’ overall care and experience at a higher level. In addition to advanced orthopedic and spine care, Arkansas Surgical Hospital surgeons also perform breast oncology surgery, urology, and interventional pain procedures. Arkansas Surgical Hospital is located at 5201 Northshore Drive in North Little Rock. To learn more about our hospital and its team, visit www.ArkSurgicalHospital.com or call (501) 748-8000.

About Press Ganey
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.