Arkansas Surgical Hospital (ASH) announced today that it has been named a 2024 Human Experience (HX) Guardian of Excellence Award® winner for the fifth consecutive year. This recognition places ASH in the top 5% of hospitals nationwide for exceptional patient experience.

The award metrics are based on patient survey data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). The HCAHPS survey asks patients questions about critical aspects of patients' hospital experiences including:

• Communication with nurses and doctors
• Responsiveness of hospital staff
• Cleanliness and quietness of the hospital environment
• Communication about medicines, discharge information
• Overall rating of hospital
• Patient’s recommendation of the hospital

This recognition aligns with the core mission at ASH where every aspect of care is designed with the patient in mind. From personalized room service to spacious patient suites equipped with accommodations for overnight guests, ASH goes above and beyond to create an environment that prioritizes comfort and compassion. 

“Receiving this recognition for the fifth year in a row reflects our unwavering commitment to ensuring patients and their families feel cared for every step of the way,” said Brian Fowler, CEO of Arkansas Surgical Hospital. “It’s a testament to our team’s tireless efforts to prioritize the patient experience and continually raise the standard of care.”

ASH’s success is rooted in a collaborative approach led by its physician-owners, who bring expertise and direct involvement in every aspect of patient care. 

“We are proud to create an environment where patients receive not only exceptional medical treatment but also a deeply personal and supportive experience,” said Dr. Scott Bowen, ASH Chairman of the Board and Orthopedic Surgeon.

This award reflects ASH’s ongoing mission to provide advanced orthopedic, spine, and specialty care with an unmatched level of attention to patient comfort and satisfaction.

To learn more about Arkansas Surgical Hospital, visit arksurgicalhospital.com.

About Arkansas Surgical Hospital

Arkansas Surgical Hospital was founded by orthopedic and spine surgeons who were searching for a way to provide a better overall experience for their patients. As a physician-owned hospital, the surgeons are able to direct their patients’ overall care and experience at a higher level. In addition to advanced orthopedic and spine care, Arkansas Surgical Hospital surgeons also perform breast oncology surgery, urology, and interventional pain procedures. Arkansas Surgical Hospital is located at 5201 Northshore Drive in North Little Rock. To learn more about our hospital and its team, visit www.ArkSurgicalHospital.com or call (501) 748-8000.

About Press Ganey 

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.