Why does it matter that Arkansas Surgical Hospital is owned by physicians?
Our physician ownership is very important to patients! The Department of Health & Human Services has reported that physician-owned hospitals provide a high level of quality care, offer value for the patients in the additional amenities they provide, and have much lower complication rates than general hospitals. Additionally, at physician-owned hospitals, the nurse-to-patient ratio is significantly better than in general hospitals. At Arkansas Surgical Hospital, we staff our patient care unit with an average ratio of one Registered Nurse for every five patients. Additionally, all RNs are certified in Advanced Cardiac Life Saving procedures.
What are my rights as a patient at Arkansas Surgical Hospital?
Arkansas Surgical Hospital has prepared a Statement of Patient Rights and Responsibilities that you can download and save or print. Click here to download.
What does “medical necessity” mean on an insurance form?
This term refers to those services, as defined by your insurance company, that are medically appropriate. Your insurance company may determine that some or all of the services that you receive during your hospital stay are not medically necessary. Should this occur, you will receive notification from your insurance company that these services may not be payable by your plan, as well as a letter from the hospital outlining your financial responsibilities for these services. For more information, contact the Business Office at 501.748.8076.
What is a life support treatment?
Life support treatment is any medical procedure, device or medication to keep a patient alive. Life support treatment includes: medical devices put in you to help you breathe (Mechanical Respiratory Support); food and water supplied artificially by medical device (Tube Feeding); Cardiopulmonary Resuscitation (CPR); major surgery; blood transfusions; and antibiotics.
What is a Health Care Proxy?
When you make an Advance Directive, you can name someone, like your spouse or another close family member, to make decisions for you if you lose your ability to communicate. This is called a Health Care Proxy or Durable Power of Attorney for Health Care, and it lets you name someone to make medical decisions for you if you are unconscious or unable to make medical decisions for any reason.
What is an Advance Directive?
An Advance Directive is a form that tells your doctor and your family members what kind of care you would like to receive if you become unable to make medical decisions. For example, it lets you say that you do not want a certain treatment, such as CPR, before you become seriously ill. An Advance Directive can also say that you want certain treatments like medicine for pain or intravenous fluids and tube feedings.
Most Advance Directives are written by people in the late stages of life or by people who are seriously ill. For example, a patient in the last stages of a critical disease might write an Advance Directive that says she does not what to be put on an artificial respirator if she stops breathing. By letting her doctor know ahead of time that she does not want a respirator, she may be able to reduce her suffering at the end of life and increase her control over her death. It may give her peace of mind to know that her doctor knows her wishes and that she will not be put on a respirator if she stops breathing. Click here to download the Advance Directive form.
How do you make an Advance Directive?
To make an Advance Directive, please contact your nurse. You may use a form provided by Arkansas Surgical Hospital or another healthcare provider. If you have decided to name a Health Care Proxy, fill out the Proxy Directive. Two witnesses (over age 21 and not your proxy) must sign the directive. Click here to the download Advance Directive form.
Can an Advance Directive be made for another person?
If the patient is under age 18, a legal guardian can make an Advance Directive. If the patient is an adult who can no longer make medical decisions, a legal guardian can make an Advance Directive for the patient. The next of kin are consulted about decisions when no Advance Directive exists. Click here to the download Advance Directive form.
What if you change your mind after making an Advance Directive?
Your Advance Directive can be revoked at any time by telling your doctor and family members that your wishes have changed. All copies of the Advance Directive to be revoked should be destroyed.
BILLING & INSURANCE FAQs
What insurance does Arkansas Surgical Hospital accept?
Arkansas Surgical Hospital accepts a number of Medicare and commercial insurance plans. While most plans do not require pre-authorization prior to treatment being offered, some may require referrals from a licensed provider. If you do not see your insurance plan listed, please call the Arkansas Surgical Hospital business office for assistance at 501.748.8057 or 501.748.8076.
Medicare Aetna Medicare PPO Allwell HMO Advantra/Mercy Hlthcare Humana Gold PFFs ( Choice PPO) BCBS/Med Advantage PPO out of state Blue Medicare Premier HMO Blue Medicare Saver choice PPO Blue Medicare Value Choice PPO Blue Medicare Premier Choice PPPO Physicians Health UHC/Care Improvement UHC Medicare Silver UHC Duell Complete UHC Choice plan 2 United Health Medicare Plan Wellcare
Aetna Ambetter BCBS Local Plans BCBS Out of State Plans Blue Advantage BA Wal-mart Champ VA Cigna CoreSource/Trust Mark Coventry Health Care/Mercy Hlth Federal Blue Cross Health Advantage Healthscope Healthscope/Cigna PPO Meritain Municipal Health Nation Health Quest (NHQ) Novasys Choice Plans only Qualchoice Qualchice Exchange Tricare Tricare for Life Tricare Standard/Select True Blue True Blue Metallic Plan UMR United Healthcare United Healthcare Shared Service
What if my insurance is out of network?
Arkansas Surgical Hospital will adjust your balance to match your in-network benefits. This does not apply if your insurance coverage does not include out of network benefits or if Arkansas Surgical Hospital is excluded from your plan. Arkansas Surgical Hospital accepts most insurances. Please contact our business office for specific information about your insurance at 501-748-8072 or 501-748-8057.
Will I get a bill?
You will get a bill if you do not have health insurance. If you have health insurance and showed us a current insurance card when you checked in, we will send the bill to your insurance company for you. If your health insurance does not pay the bill in full, you will get a bill for the remaining amount.
Do I have to pay anything right now?
Your health insurance company may require you to pay a fee now called a co-payment, deductible, or coinsurance. If your procedure is not covered by your health insurance policy, you will be asked to pay for your treatment in advance.
Do you accept Medicare and Medicaid?
Yes. We will send a bill to Medicare if you have a current Medicare card. You may have to pay your Medicare deductible, coinsurance, or co-payment. We will send a bill to Medicaid if you have a current Medicaid card. If you have a Medicaid Community card, you must bring a referral from your doctor to your appointment.
I want to pay my bill, but I cannot pay the full amount right now. What should I do?
Please call our Collections Office at 800.653.2851. We can help you arrange a payment plan.
Can my credit be affected if I do not pay my bill?
Yes. If you do not pay your bill, your account will be sent to a collection agency.
All medical records may be requested by the patient by calling 501.748.8085. Hours are Monday through Friday, 8:30 AM to 4:30 PM. An authorization consent form to release your record is available in our medical records department or may be downloaded here.